Frequently Asked Questions

We’re thrilled to have you here and appreciate you taking the time to learn more about Trustworthy Cleaning Service. We understand you might have some questions about our cleaning services, and we’re here to provide you with the answers you need.

This page is a testament to our commitment to transparency and open communication. We believe in building trust with our valued customers, and that starts with providing clear and concise information.

If you can’t find what you’re looking for on this page, please don’t hesitate to reach out to us. We’re always happy to help in any way we can.

Will I have the same cleaning team each time?

Whenever possible, we assign a consistent team to each customer to ensure familiarity and consistency. If illness, vacations, or scheduling conflicts require a different team, we rely on your detailed Client Profile so the service remains consistent.

What forms of payment do you accept?

We accept cash and all major credit cards. Payment is due at the conclusion of our visit.

Is there a cancellation fee?

Because we reserve a time solely for you, please provide at least 48 hours’ notice to reschedule or cancel to avoid a $40 cancellation fee.

What happens if I’m not completely satisfied with my cleaning?

If something isn’t right, please contact us the same day as your cleaning. We will schedule a return visit at the earliest opportunity to address the area of concern. Your feedback also helps us improve and maintain consistent quality.

Do I have to be at home for your visits?

For standard cleanings, it’s up to you. Many customers prefer to provide a key and have us clean while they’re away.

Do you visit on the same day of the week?

We’ll agree on a regular day that works for you and our master schedule. Our teams arrive no earlier than 8:30 AM and finish no later than 5:30 PM. We cannot guarantee a specific arrival time, but we do our best to accommodate special requests when possible.

What about pets?

We’re happy to work around pets. During an on-site quote (or before your first visit), we’ll confirm your pet’s temperament and your preferences. We can secure pets in a comfortable area during the cleaning or, if you prefer, leave them as-is—whatever keeps everyone safe and calm.

Will you remind me before my visit?

If you’d like, we can send a reminder prior to your appointment (for example, the night before). We often do this for new customers until the schedule becomes routine.

Do I need to sign a contract?

For standard cleaning services, no. You can cancel at any time.

What if we decide to go on vacation?

Please give us as much notice as possible (at least one week) and we can suspend service for the duration of your vacation. If you prefer we continue, we may be able to help with simple tasks like bringing in mail or adjusting lights as requested.

What if we want more visits, particularly around the end-of-year holidays?

We’re happy to try to accommodate additional visits, but the holiday season is very busy. The earlier you tell us what you need, the more likely we can fit you in.

What if one of our routine visits falls on a holiday?

We will contact you in advance to reschedule.

Who supplies the cleaning products?

We typically bring our standard cleaning products. If you prefer we use your supplies, we’re happy to do so.

Elite membership FAQs

Do I have to book a certain number of cleanings per month?

No. Your membership fee unlocks the VIP hourly rate and benefits. You only pay for cleanings when you schedule them, at the member rate of $40/hr per technician.

Is there a contract for Elite membership?

Yes. The Elite Membership has a 12-month minimum commitment. After 12 months, you may cancel with 30 days’ written notice.

How is the cleaning time calculated?

All services are billed by the hour, per technician. We will recommend an estimated number of hours based on your home size and condition, but cleaning time may vary depending on how detailed you want the work to be.

Do I have to be home during an Elite membership cleaning?

Yes. A responsible adult (18+) must be present during the entire appointment, perform a final walk-through with the technicians, and approve the work before they leave.

What if I’m not happy with an Elite membership cleaning?

During your walk-through, you can request on-the-spot adjustments while the team is still there. Touch-ups may be available if you previously approved our recommended hours in writing and issues are reported within 24 hours (see Terms summary).

Can I use the membership on more than one property?

Yes. For Realtors with a valid license number, we offer multi-property use as specified in the Membership Terms.