Frequently Asked Questions

Booking is easy! Call us at 512-350-9727 or visit trustworthycleaningserv.com to request an estimate. Our team will help you choose the right cleaning service and schedule.

No! Many of our customers enjoy coming home to a freshly cleaned space. Simply provide secure access instructions, including door codes, keys, or lockbox information before your appointment.

We do our best to accommodate your preferred arrival time. However, arrival times are scheduled within estimated windows based on traffic, technician availability, and route efficiency. Exact arrival times are not guaranteed unless confirmed in writing.

We strive for consistency whenever possible. However, technician assignments may change due to scheduling, availability, or operational needs. Rescheduling may also result in a different technician or arrival window.

We require at least 48 hours' advance notice for cancellations or rescheduling. Changes made with less than 48 hours' notice may result in additional fees or forfeiture of an applicable deposit.

Please make sure all access instructions are accurate and updated. If our technicians cannot enter your property due to missing codes, locked doors, or other customer-related access issues, lockout or late cancellation charges may apply.

Your authorized payment method will be charged when our cleaning technician arrives and begins your scheduled service. A valid credit or debit card may be required to book and maintain service.

Deposits may be required for deep cleaning, move-in/move-out cleaning, specialty services, or one-time appointments. Deposits are non-refundable when a customer cancels or reschedules with less than 48 hours' notice.

Recurring cleaning helps maintain your home consistently, reducing buildup and the amount of labor required. Our recurring rates are based on your selected frequency: weekly, every two weeks, or every four weeks.

It may. Recurring pricing is based on maintaining your agreed cleaning frequency. If you skip or postpone an appointment, your next cleaning may be charged according to the actual time between visits. For example, a biweekly cleaning postponed to approximately four weeks may be charged at the applicable four-week rate.

Pricing may be adjusted if the property's condition, cleaning frequency, requested services, or actual cleaning requirements differ significantly from the original estimate. We make reasonable efforts to communicate material changes before significant additional work begins.

Yes! We provide standard professional cleaning products, supplies, vacuums, mops, and equipment necessary for your scheduled service.

You don't need to clean before we arrive! However, we recommend picking up excessive toys, clothing, dishes, paperwork, and personal belongings so our technicians can focus on cleaning your home. Areas blocked by excessive clutter may not be cleaned.

Absolutely! Please contact our office to request additional rooms, cleaning time, or specialty services. All additional work must be approved by Trustworthy Cleaning Services before it begins. Our technicians cannot independently authorize pricing or service changes.

Yes! We welcome homes with pets. Please inform us about your pets before service and securely contain any animals that may become aggressive, frightened, or interfere with the cleaning. Excessive pet hair or other unusual conditions may require additional cleaning time or charges.

For everyone's safety, our technicians do not perform hazardous cleaning involving blood, bodily fluids, needles, excessive mold, active pest infestations, or other dangerous conditions. They are also not required to move heavy furniture or appliances or work at unsafe heights.

While we work hard to deliver excellent results, some permanent stains, rust, mineral buildup, hard-water damage, discoloration, or surface deterioration may not be fully removable. Results depend on the age, material, condition, and maintenance history of each surface.

Your satisfaction matters to us! If something was missed within the scope of your purchased service, please contact us within 24 hours after your cleaning. Include a description and photos whenever possible. We will review your concern and, when appropriate, arrange a complimentary re-clean of the affected areas, generally within 24–72 hours, subject to availability.

Our first priority is to make things right through inspection and re-cleaning. Trustworthy Cleaning Services must be given a reasonable opportunity to correct eligible service concerns before refunds, credits, or other adjustments are considered. Refunds are not guaranteed and are subject to our service agreement and applicable law.

Please notify our office within 24 hours of discovering potential service-related damage and provide photos or supporting documentation. We must have an opportunity to inspect the item before it is repaired, replaced, or discarded, except when immediate action is necessary to prevent additional damage.

Yes. Our team may take reasonable before-and-after photos for quality control, service verification, training, and documentation. Personally identifying photos will not be used publicly for marketing without appropriate authorization.

Yes. Our recurring cleaning agreements include an initial six-month commitment, unless otherwise agreed in writing.

Yes. We require 30 days' written notice to discontinue recurring cleaning services. Services scheduled during the notice period remain scheduled and payable unless otherwise agreed in writing.

A $250 early termination fee may apply if you terminate your recurring cleaning agreement before completing the initial six-month commitment, subject to your signed agreement and applicable law.

Yes. After the initial six-month term, your recurring service continues automatically at your selected cleaning frequency until canceled in accordance with the agreement's 30-day written notice requirement.

Yes! Trustworthy Cleaning Services is bonded and insured. We have proudly served our community since 2004.

No. Our service agreement includes an employee non-solicitation policy. Customers may not directly or indirectly hire, contract with, pay, or arrange unauthorized private cleaning services with Trustworthy Cleaning Services personnel outside the company. This restriction applies during the customer relationship and for the period specified in the agreement, to the extent permitted by law. Violations may result in a $3,000 employee placement/referral fee, subject to the agreement and applicable law.

The safety of our customers and technicians comes first. Severe weather, flooding, road closures, utility outages, or other emergencies may require us to delay or reschedule your appointment. We will make reasonable efforts to communicate any necessary changes.

Please contact our office directly through our approved communication channels. Instructions provided only to a cleaning technician are not considered official notice.

We are always happy to help! Phone: 512-350-9727. Email: contact@trustworthycleaningserv.com. Website: trustworthycleaningserv.com