Service Terms, Policies & Conditions

1Payment & Credit Card Authorization

A valid credit or debit card may be required to schedule and maintain service.

The Customer's payment method will be charged when our Cleaning Technician(s) arrive at the property and begin the scheduled service.

By providing a payment method, Customer authorizes Trustworthy Cleaning Services to securely maintain the payment method and process authorized charges including:

• Scheduled cleaning services
• Approved add-ons
• Additional authorized cleaning
• Frequency adjustments
• Cancellation/rescheduling fees
• Lockout fees
• Early termination fees
• Past-due balances
• Other authorized amounts under the service agreement

Declined payments must be resolved immediately. Future services may be suspended for unpaid balances.

2Deposits

Deposits may be required to reserve one-time, deep-cleaning, move-in/move-out, or specialty services.

Deposits are applied according to the applicable booking terms.

Deposits are non-refundable when Customer cancels or reschedules with less than 48 hours' notice.

Same-day cancellations, no-access appointments, and lockouts may also result in forfeiture of the deposit and applicable additional fees.

348-HOUR Cancellation & Rescheduling Policy

A minimum of 48 hours' advance notice is required to cancel or reschedule.

Late changes may result in applicable fees.

Trustworthy reserves technicians, vehicles, equipment, and route space specifically for each appointment.

4Recurring Frequency & Price Adjustments

Recurring rates are based specifically on the agreed frequency:

• Weekly
• Every Two Weeks / Biweekly
• Every Four Weeks

Recurring discounts are earned by maintaining the agreed schedule.

When Customer skips, postpones, or moves an appointment, additional buildup and labor may be required.

Therefore, Trustworthy Cleaning Services may charge according to the actual interval between cleanings.

• Example:

Biweekly service moved to approximately four weeks may be charged at the applicable four-week rate.

Repeated skips may result in permanent adjustment of the recurring rate.

5Team & Time Changes after Rescheduling

• Changing an appointment may affect:
• Cleaning Technician
• Cleaning team
• Service date
• Arrival window
• Route availability

Trustworthy Cleaning Services cannot guarantee the same technician, team, date, or arrival time after an appointment has been changed.

6Arrival Windows & Specific Time Requests

Appointment times are estimated arrival windows, not guaranteed exact times.

• Routes are scheduled according to:
• Geographic location
• Technician availability
• Traffic
• Travel distance
• Previous appointments
• Operational efficiency

We will make reasonable efforts to accommodate specific-time requests, but specific times are considered preferences unless confirmed otherwise in writing.

7Property Access, Keys & Alarms

Customer is responsible for providing safe and timely access.

• Customer must provide accurate:
• Door codes
• Gate codes
• Lockbox instructions
• Alarm instructions
• Key information

If technicians cannot enter the property due to Customer-related access issues, the appointment may be treated as a lockout or late cancellation.

Customer is responsible for updating Trustworthy Cleaning Services whenever access information changes.

8Service Scope & Property Condition

Pricing is based on information provided by Customer regarding:

• Property size
• Bedrooms/bathrooms
• Occupancy
• Pets
• Condition
• Cleaning frequency
• Requested services

If actual conditions materially differ from what was disclosed, Trustworthy Cleaning Services may:

• Adjust pricing
• Add cleaning time
• Modify the scope
• Prioritize specific areas
• Reschedule portions of the work

Technicians may photograph unusually dirty or unexpected conditions before proceeding.

9Excessive Buildup & Special Conditions

Additional charges may apply for conditions requiring substantially more work, including:

• Excessive pet hair
• Heavy grease
• Heavy soap scum
• Severe hard-water buildup
• Excessive dust
• Heavy clutter
• Excessive trash
• Extended periods between cleanings

Trustworthy Cleaning Services will make reasonable efforts to communicate material changes before proceeding with significant additional work.

10Supplies & Equipment

Trustworthy Cleaning Services provides standard professional cleaning supplies, products, vacuum, mop, and equipment necessary for the scheduled service.

If Customer requests use of Customer-supplied products or equipment, Customer accepts the risk associated with those products unless damage results from Company negligence.

11Specialty & Delicate Surfaces

Customer must notify the Company before service of any delicate or specialty surfaces including:

• Natural stone
• Marble
• Granite requiring special treatment
• Unsealed wood
• Specialty flooring
• Antique furniture
• Specialty metals
• Custom finishes

The Company may decline to clean surfaces when the appropriate cleaning method cannot reasonably be verified.

12Pre-existing Damage

Trustworthy Cleaning Services is not responsible for pre-existing deterioration or defects including:

• Loose fixtures
• Improper installation
• Broken blinds
• Loose cabinet hardware
• Cracked surfaces
• Peeling paint
• Deteriorated caulking
• Scratched floors
• Damaged furniture
• Previously damaged appliances

Cleaning may reveal damage that was previously hidden by dirt, dust, or buildup.

13Fragile, Valuable & Personal Items

• Customer must secure:
• Cash
• Jewelry
• Firearms
• Medication
• Important documents
• Artwork
• Antiques
• Collectibles
• Electronics
• Irreplaceable or sentimental items

Technicians may refuse to move or clean items that appear unstable, excessively fragile, damaged, improperly installed, or unsafe.

14Clutter

Customer should remove excessive clothing, toys, paperwork, dishes, and personal belongings before service.

Technicians are not responsible for organizing personal property unless organizing services were specifically purchased.

Areas blocked by clutter may not be cleaned.

15Pet Policy

Customer must disclose pets before service.

Aggressive, unpredictable, or easily frightened pets should be safely secured.

The Company may stop or reschedule service if an animal creates an unsafe environment.

Trustworthy Cleaning Services is not responsible for an escaped pet where Customer failed to properly secure the animal or provide appropriate instructions.

Large franchises similarly advise customers to disclose and appropriately secure animals during service.

16Health, Biohazards & Unsafe Conditions

• Technicians may refuse or stop service involving:
• Blood or bodily fluids
• Needles/sharps
• Human or excessive animal waste
• Active pest infestations
• Excessive mold
• Hazardous chemicals
• Illegal substances
• Unsafe structural conditions
• Unsecured firearms or weapons
• Other hazardous conditions

Specialized remediation may require appropriately trained or licensed providers.

17Heavy Objects & Height Limitations

Cleaning Technicians are not required to move heavy furniture, appliances, oversized furniture, or objects that present injury or property-damage risk.

Technicians will not climb or work at unsafe heights outside Company-approved procedures.

18Service Limitations

• Professional cleaning cannot guarantee complete removal of:
• Permanent stains
• Odors
• Rust
• Mold staining
• Hard-water damage
• Mineral buildup
• Permanent discoloration
• Damage
• Normal wear and deterioration

Cleaning results depend on surface material, age, condition, and maintenance history.

19Complaints & 24-HOUR Reporting

Any service concern must be reported within 24 hours after completion of service.

• Customer should provide:
• Description of the concern
• Photographs when possible
• Location of the affected area

A 24-hour reporting/re-clean process is consistent with the public guarantees used by The Maids and The Cleaning Authority.

20Right to Rectify / Re-clean

For legitimate concerns involving an area included in the purchased service, Trustworthy Cleaning Services has the right to return, inspect, and re-clean the affected area before any refund, credit, charge adjustment, or other financial remedy is considered.

A complimentary re-clean will generally be scheduled within 24–72 hours, subject to availability.

If Customer refuses or prevents Trustworthy Cleaning Services from returning to rectify an eligible concern, Customer will generally not be eligible for a refund or credit for that concern, except where required by applicable law.

Refunds are not guaranteed.

Our first remedy is inspection and re-cleaning.

21Damage Claims

Potential damage must be reported within 24 hours with reasonable supporting photographs or documentation.

Trustworthy Cleaning Services must be given an opportunity to inspect the item before it is repaired, replaced, discarded, or materially altered, except when immediate action is necessary to prevent additional damage.

22Photos & Service Documentation

Trustworthy Cleaning Services may take reasonable before-and-after photos or videos for:

• Quality assurance
• Proof of service
• Technician training
• Damage documentation
• Customer complaints
• Property-condition verification

Personally identifying photos will not be used publicly for marketing without appropriate authorization.

23Customer Feedback & Reviews

We strongly encourage Customers experiencing a concern to contact Trustworthy Cleaning Services first and allow us a reasonable opportunity to resolve the matter.

Nothing in these Terms restricts Customer's right to provide an honest review or opinion.

The FTC specifically prohibits form contracts that penalize or prohibit honest consumer reviews.

Trustworthy Cleaning Services reserves all legal rights regarding content that is knowingly false, fraudulent, threatening, harassing, defamatory under applicable law, or otherwise unlawful.

24Initial Six-month Term

Recurring service agreements have an initial commitment of six months, unless otherwise stated in writing.

25$250 Early Termination Fee

If Customer terminates recurring service before completing the initial six-month commitment, Customer agrees to pay a $250 Early Termination Fee, subject to applicable law and the signed agreement.

Customer authorizes the Company to charge the authorized payment method for the applicable fee.

26Automatic Renewal & 30-DAY Notice

After the initial six-month term, recurring service automatically continues according to the selected cleaning frequency unless terminated according to these Terms.

Customer must provide 30 days' written notice to discontinue recurring service.

Services scheduled during the notice period remain scheduled and payable unless otherwise agreed in writing.

Texas generally permits auto-renewing agreements, although contract-specific enforceability should be reviewed by counsel.

27Non-solicitation / Direct Hiring

• Customer agrees not to directly or indirectly:
• Hire
• Recruit
• Employ
• Contract with
• Pay directly
• Request private side work from
• Accept unauthorized services from

Trustworthy Cleaning Services personnel outside the Company.

This restriction applies during the Customer relationship and for two years following the individual's employment or service relationship with Trustworthy Cleaning Services, to the extent permitted by law.

28$3,000 Employee Placement / Referral Fee

If Customer violates the Non-Solicitation provision by hiring, contracting with, or accepting unauthorized paid services from Trustworthy Cleaning Services personnel, Customer agrees to pay a $3,000 Employee Placement / Referral Fee, to the extent permitted by applicable law.

The fee is intended to compensate the Company for recruiting, screening, training, administrative, replacement, and related personnel costs.

29Weather, Emergencies & Events outside Company Control

Service may be delayed, rescheduled, or canceled when conditions make travel or work unsafe or impractical, including:

• Severe weather
• Flooding
• Road closures
• Vehicle emergencies
• Utility outages
• Natural disasters
• Government restrictions
• Employee emergencies
• Other circumstances reasonably outside the Company's control

Such events do not constitute a breach of service obligations.

30Chargebacks & Billing Disputes

Customers should contact Trustworthy Cleaning Services promptly regarding disputed charges so the Company has an opportunity to investigate and resolve the matter.

Submitting a payment dispute does not automatically cancel contractual obligations or undisputed amounts due.

Trustworthy Cleaning Services may provide signed agreements, service records, photographs, appointment records, communications, and payment authorizations to the applicable payment processor in response to a chargeback.

31No Unauthorized Service Requests to Technicians

Customers may not materially expand the agreed service directly with Cleaning Technicians without Company authorization.

Requests for additional rooms, additional time, specialty tasks, pricing changes, or complimentary services must be approved by Trustworthy Cleaning Services.

Technicians do not have authority to modify Company pricing or contract terms.

32Right to Refuse or Terminate Service

Trustworthy Cleaning Services may refuse, suspend, or terminate service for:

• Unsafe conditions
• Harassment
• Threatening or inappropriate behavior
• Nonpayment
• Repeated access problems
• Undisclosed hazardous conditions
• Material misrepresentation
• Repeated policy violations
• Requests outside Company scope

33Limitation of Liability

To the maximum extent permitted by applicable law, Trustworthy Cleaning Services will not be responsible for indirect, incidental, special, exemplary, punitive, or consequential damages arising from services.

Nothing in these Terms excludes liability that cannot legally be excluded.

34Official Communication

• Official notices regarding:
• Cancellation
• Rescheduling
• Contract termination
• Complaints
• Billing disputes
• Account changes

must be submitted through Company-approved communication channels.

Instructions provided solely to a Cleaning Technician are not official notice to Trustworthy Cleaning Services.

35Customer Acceptance

• By:
• Signing the service agreement
• Approving an estimate
• Booking an appointment
• Providing payment information
• Authorizing recurring service
• Permitting technicians to enter the property
• Accepting service

Customer acknowledges and agrees to these Service Terms & Policies.

• TRUSTWORTHY CLEANING SERVICES

Professional Cleaning • Bonded & Insured • Serving Our Community Since 2004

• 📧 contact@trustworthycleaningserv.com📲 512-350-9727
• 🧼 Trustworthy Cleaning – Service Terms & Policies

💳 PaymentYour card on file will be charged when our Cleaning Technician(s) arrive and begin the scheduled service.

📅 48-Hour PolicyCancellations or rescheduling require at least 48 hours' notice. Deposits are non-refundable for changes or cancellations made with less than 48 hours' notice.

🔄 Recurring Service PricingYour rate is based on your selected cleaning frequency. Skipping or moving a service may result in an additional charge or the applicable rate for the actual time between cleanings.

👥 Team AvailabilityWe cannot guarantee the same Cleaning Technician or team after a skip, reschedule, or schedule change.

⏰ Arrival TimesAppointment times are arrival windows, not guaranteed exact times. Specific-time requests depend on route and team availability.

🔑 Property AccessPlease provide accurate access, gate, lockbox, key, and alarm instructions. Lockouts or inability to access the property may result in applicable charges.

🏠 Property ConditionQuotes are based on the information provided at booking. Excessive buildup, pet hair, clutter, additional rooms, or significantly different conditions may require additional time and charges.

🧴 Supplies & EquipmentWe provide our professional cleaning products, supplies, tools, vacuum, and mop.

💎 Valuables & Fragile ItemsPlease secure cash, jewelry, firearms, medications, valuables, antiques, and fragile or sentimental items before service. We are not responsible for normal wear, pre-existing damage, loose fixtures, or improperly installed items.

🐾 PetsPlease notify us of pets and safely secure aggressive, unpredictable, or easily frightened animals.

⚠️ SafetyOur technicians may refuse or stop service involving unsafe conditions, biohazards, excessive mold, infestations, bodily fluids, needles, hazardous chemicals, or unsecured weapons.

✨ 24-Hour Satisfaction PolicyCleaning concerns must be reported within 24 hours, preferably with photos.

🧽 Right to Re-CleanTrustworthy Cleaning Services has the right to return and correct eligible concern areas before any refund or credit is considered. If we are not allowed to return and rectify the concern, a refund or credit will generally not be available.

📸 Service DocumentationBefore-and-after photos may be taken for quality control, proof of service, training, property-condition documentation, or complaint resolution.

📝 Recurring AgreementRecurring services may include a 6-month initial commitment, followed by automatic continuation. After the initial term, 30 days' written notice is required to discontinue service.

💵 Early TerminationCancellation before completion of the initial contractual term may result in a $250 Early Termination Fee.

🚫 Do Not Hire Our Staff DirectlyCustomers may not directly hire, solicit, pay, or request unauthorized side work from Trustworthy personnel. Violation may result in a $3,000 Employee Placement/Referral Fee, subject to applicable law.

💬 CommunicationSchedule changes, complaints, cancellations, pricing requests, and account changes must be communicated directly with our office—not only with the Cleaning Technician.

✅ By booking or accepting service, Customer acknowledges and agrees to Trustworthy Cleaning Services' applicable Service Terms & Policies.

• Bonded & Insured | Professional Cleaning Services

Trustworthy Cleaning Services
Professional Cleaning · Bonded & Insured · Serving Our Community Since 2004

contact@trustworthycleaningserv.com  ·  512-350-9727